I. Our Full Responsibility During Warranty Period (Free of Charge)

During the 1-year warranty period, for any failures caused by equipment design, material, or manufacturing quality under normal operation and maintenance, we provide comprehensive free repair services, specifically including:

• Damaged Parts Cost: Free replacement of faulty components.

• Repair Labor Cost: Free labor for repair services.

• Travel Expenses: Free bearing of round-trip transportation and accommodation costs for our engineers traveling to the customer site.

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II. The Following Situations Are Not Covered by Warranty (Paid Service)

To ensure fairness, equipment damage caused by customer-related reasons is not covered by the free warranty, but we can provide paid repair services:

• Human Operational Errors: Damage caused by failure to operate according to the "Operation Manual" requirements.

• Force Majeure: Damage caused by earthquakes, floods, fires, lightning strikes, unexpected power outages, etc.

• External Factors: Damage caused by customer-provided water, electricity, gas, and other external conditions not meeting equipment requirements (such as poor water quality, unstable voltage, impure gas).

• Unauthorized Modifications: Damage caused by拆卸, modification, or repair of the equipment by the customer themselves or third parties without authorization.

• Normal Consumables: Normal wear and consumption of consumable parts such as graphite heating elements, insulation felt, and sealing rings.

III. Integrity Cooperation

We will clearly list the above terms in the "After-Sales Service Agreement" to ensure clear rights and responsibilities for both parties, establishing a long-term and mutually trusting partnership.