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How are sample failures or losses handled?

return Source:YuanHang
How are sample failures or losses handled?
Glance over:- Release date:Jun 02, 2026【Big In Small
High-temperature testing inherently carries risks: cracking, adhesion, volatilization, shrinkage. These are real process risks.

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For sample failures: if caused by improper process parameters, we accept responsibility; if caused by inherent material properties (e.g., excessive thermal expansion coefficient), the risk belongs to the customer.

We recommend clarifying risk boundaries and handling procedures before first-time cooperation. For high-value samples, consider signing a processing contract with defined liability terms.

Clear agreements upfront prevent disputes later.