I. Service Model: Project Responsibility System and Expert Pool Support

• Not Fixed Individuals, but Professional Matching Guaranteed:We do not adopt a simple "fixed person" model, but rather a more scientific "project responsibility system." Your project will have a fixed project manager or customer service representative as the single point of contact responsible for coordination and communication.

• Technical Expert Dispatch:When technical service is needed, we dispatch engineers from our technical expert team who are best at handling specific issues based on your equipment model, fault type, or service content such as installation, repair, or process support. This ensures problems are solved by the most experienced experts.

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II. Team Professional Background

Our after-sales engineer team all have professional backgrounds in mechanical, electrical, automation, or materials engineering and have received our comprehensive product technology and safety training. They have an average of more than 5 years of field service experience. They not only understand equipment structure but also have deep understanding of process applications, enabling them to quickly locate and resolve problems.

III. Service Continuity Assurance

All your equipment information, service records, and process history are completely stored in the company's customer management system. Any dispatched engineer can quickly become familiar with your complete equipment profile before service, ensuring service continuity and high quality.