I. Core Support Methods: Instant Communication and Video Guidance

• Standard Feature:Currently, our standard equipment does not come with主动 accessible remote desktop diagnosis functionality (primarily due to customer network security considerations).

• Efficient Alternative Solution:We achieve remote diagnosis through more direct and efficient methods:

  • 7x24 Hour Hotline Support:Engineers guide operators step by step via phone to describe phenomena, check alarm codes, and measure voltages at key points, quickly determining the fault scope.

  • Real-Time Video Connection:Through video calls using WeChat, Tencent Meeting, or similar tools, customer operators use mobile phone cameras to capture the control cabinet indicators, touchscreen alarm information, and mechanical component status. Engineers can "see" for themselves, achieving high diagnostic accuracy.

  • Data File Analysis:Guide customers to export historical alarm records and operating data curves from the touchscreen and send them to us. We analyze data trends to accurately pinpoint the fault cause.

  • 

II. Value of Remote Diagnosis

According to statistics, over 80% of faults (especially software-related issues such as alarms and parameter settings) can be resolved remotely through the above methods without requiring engineers to visit the site, saving you significant waiting time and travel costs. For remaining hardware faults requiring on-site resolution, remote diagnosis can also identify the fault point in advance, guide advance spare parts preparation, and improve on-site repair efficiency.